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Our Mission
At IT-SMith Consulting, our mission is to empower organizations by establishing, improving and expanding upon their IT Service Management capabilities. We believe that effective IT services, leveraging best practices, industry leading tools and automation, AI Agent delivery and support capabilities balanced with skilled IT resources, and effective leadership and governance are crucial for creating value 'at scale' for the business and driving efficiency in today's changing landscape.
About IT-SMith Consulting
Founded in 2007 by Kory G. Smith, IT-SMith Consulting helps IT organizations unlock greater value by applying proven IT Service Management (ITSM) best practices. The firm focuses on enabling IT teams (their people, processes, and technology) to empower the business to effectively achieve its mission and objectives.
IT-SMith Consulting Services
IT-SMith Service Management Consulting Services
An effective IT organization unites people, processes, and technology to drive business success. When IT lacks alignment with business goals, it risks inefficiency and missed opportunities. SmITh Consulting helps leaders assess strengths, uncover gaps, and define actionable initiatives that mature operations and elevate service quality through prioritized, business-aligned improvements.
IT Service Management Strategy Consulting
Define a clear mission, vision, and roadmap for your ITSM program—aligning objectives with business goals and prioritizing initiatives that deliver measurable value.
ITSM Assessment Services
ITSM Maturity Process Assessment
Evaluate your current IT capabilities, identify gaps, and outline the path to reach your desired future state with practical, data-driven recommendations.
ITSM Jumpstart Assessment
Facilitate hands-on workshops to design achievable ITSM initiatives that align people, processes, and technology for immediate, business-focused results.
ITSM Technology Strategy and Selection Services
Technology (ITSM Platform and AI Agent Capabilities) requirements and selection services.
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IT-SMith Approach & Philosophy
Comprehensive IT Service Management Solutions
An efficient and effective IT department combines the right people, processes, and
technology and is an enabler of those vital business functions critical to the organization‟s
success. Conversely, an IT group that lacks vision into overall business goals can
adversely affect the business and has no basis for setting clear priorities and making the
right decisions at the right time and for the right investments. The approach and services
detailed below by SmITh Consulting will help you identify your IT department‟s strengths,
weaknesses, and opportunities for improvement, and more importantly create actionable
initiatives your team can take to mature your IT operational environment. The results are
prioritized IT improvements aligned with business objectives and owned by your IT
leadership that will help you increase the quality of the IT services delivered and
supported.
Ready to Get Started?
Contact us today to schedule a consultation and find out how our IT solutions can benefit your business.